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Optimizing Guard Patrols

Optimizing Guard Patrols

Security patrols, most commonly performed by foot patrol, are completed to maintain the security and safety of the premises, as an act of due diligence and for compliance purposes. Patrols have designated checkpoint areas that the security guard must check/inspect in any order along their route. These checkpoints will dictate the guard’s path on the patrol, ensuring an effective sweep of the premises. Guards will look for a variety of elements and circumstances, including: Water leaks or damage Safety hazards such as slipping & tripping hazards, obstructed stairwells etc. Breach of access control General housekeeping Odour Noise levels Proper lighting Fire stopping Deficient or obstructed electrical panels Suspicious activity And more…. These patrols are an important part of a security guard’s role and can take up a lot of time. Is there room to optimize the patrol process? Of course! We’ve looked to the business world to see what they have to say about op

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Digital Inspections ROI

Digital Inspections ROI

Digitizing inspections come with many benefits such as eliminating paper work and storage, ensuring compliance, and reducing labour costs. So how much do you really save? To answer this question, we broke workplace inspections and documentation processes into 3 main components: Paperwork and storage Ensuring compliance Labour costs Paperwork and Storage A popular method for inspecting locations/equipment is with pen and paper. Workers sign a paper tag at the location/equipment, then fill out a log sheet which is later submitted to the manager for review/action and eventually ends up in storage. When diving into the numbers, we found that the paperwork costs associated with inspections can really add up. We used data from our existing clients, who include hospitals, storage facilities, factories and commercial properties to determine the costs of paperwork associated with manual inspections. We used 500 locations/equipment with inspections on a monthly basis as a co

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A Spotlight on Tap Report Use in Commercial Real Estate Property Management

A Spotlight on Tap Report Use in Commercial Real Estate Property Management

“It's as simple as a tap. That's all - no QR code picture mumbo jumbo.” - Mark Fitzgerald, Manager, Security Operations  What do you use Tap Report for? Guard patrolling checkpoints, monthly fire equipment inspections & sprinkler valve pressure checks.  How has Tap Report helped you manage your inspections and incidents? Tap Report has enabled me to electronically manage and document our inventory of fire inspections and patrol checkpoints.  How has Tap Report helped with staffing oversight, i.e. identifying training needs, taking appropriate disciplinary measures, finding opportunities for recognition, improving conversations with staff etc.? Being able to monitor activity amongst the guard staff has opened up new opportunities for staff recognition, including awards for maintaining proper inspections.  Do you review inspection results with staff? If so, how regularly? Have these insights improved inspection results? Often. We review results at least once p

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Carbon Monoxide Detectors 101

Carbon Monoxide Detectors 101

Carbon Monoxide exposure may put your building at risk. Here’s how you can protect workers and occupants from this silent killer.  Now that you’ve set your clocks back, it’s time to replace the batteries in your Carbon Monoxide (CO) detectors. Carbon Monoxide is a colourless, odourless, and tasteless gas that blocks oxygen from entering the bloodstream. It most commonly leaks from fuel-burning appliances such as furnaces, gas stoves and water heaters.  For residential buildings, make sure to follow these requirements for Carbon Monoxide Alarms (NFC 6.7.1 & OFC 6.3.4.):  CO alarms must be maintained in operating condition (OFC)  Alarms must be located in the sleeping area of all homes/residential units  Landlords of residential buildings are required to give each tenant a copy of the manufacturer’s maintenance instructions for the carbon monoxide alarm (OFC)  Landlords are required to test carbon monoxide alarms whenever tenants change or the battery is replace

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Fire Emergency Systems in High-Rise Buildings

Fire Emergency Systems in High-Rise Buildings

When it comes to fire safety, high-rise buildings must be specially equipped to prevent a disaster from occurring.  Without proper fire emergency systems in your high-rise building, a minor incident could rapidly escalate into a major tragedy. To protect your building and ensure the safety of occupants, strict guidelines must be followed by building staff.  Regular inspections are an absolute must to ensure these guidelines are being followed, keeping your building safe.  Here are the most common requirements for fire emergency systems in high-rise buildings:  Elevators are to be controlled by a keyed switch  A designated firefighter’s elevator must be present in the building  Smoke shaft, exhaust system and/or windows must act as means of ventilation from each floor area to outdoors  Sprinklers must be installed throughout the building; see this post for sprinkler valve inspection requirements In the event that any of the fire alarm and sprinkler systems are off-line for

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Emergency Power Systems

Emergency Power Systems

Emergency power systems, such as generators, must be inspected, tested and maintained in accordance with their manufacturer’s operation and maintenance instruction manual as well as standards and legislation laid out in the “Emergency Electrical Power Supply for Buildings” CAN/CSA C282, 6.7.1 NFC & OFC.  Emergency power systems are expensive assets and are critical to maintaining safe building operation in the event of a power failure. With this in mind, there are several inspection points, tests and data that must be collected and recorded on a regular basis.  Here are some general guidelines for emergency power system inspections and maintenance:  Overall  Equipment must be tested and maintained in accordance with the manufacturer’s operation and maintenance instruction manual Maintenance work must be logged and kept in accordance with the manufacturer’s operation and maintenance instruction manual; logs must include: date work was completed, record of parts replace

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Building Operators: Have you fallen victim to these common misconceptions about routine inspections?

Building Operators: Have you fallen victim to these common misconceptions about routine inspections?

In my job, I get the opportunity to visit commercial, residential, industrial and retail buildings across Canada. I also get the chance to speak with frontline staff, engineers, security professionals and head office leadership. Through my visits, I continuously encounter 3 misconceptions about routine inspections.  1. Work orders  Work order systems are great for specific tenant requests – for example, a work order can be issued if a tenant asks to keep the lights on longer than usual on a given night.  Also great for tenant complaints, work orders can be used to notify custodial staff of minor issues such as an empty soap dispenser in the washroom – though the last thing you should want a tenant doing is putting in a work order to advise of something that needs attending to. Tenants are busy and this creates a sub-standard experience for them. This is why proactive inspections are so beneficial – but that’s for another blog post.  Work orders are not ideal however,

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A Spotlight on Tap Report Use in Commercial Real Estate Property Management

A Spotlight on Tap Report Use in Commercial Real Estate Property Management

“Tap Report provides great feedback that we didn’t have before. We can take that feedback and make informed staffing decisions.” - Warren Fletcher, Allied Operator, Fire and Life Safety  What do you use Tap Report for?  My team uses Tap Report for daily tours/patrols.  How has Tap Report helped you manage your security patrols?  Tap Report helps our staff complete their patrols on time.  Do you review inspection results with staff?  Each tour/patrol is reviewed daily with the guards and supervisors.  How has Tap Report helped with staffing oversight?   Tap Report provides great feedback that we didn’t have before. We can take that feedback and make informed staffing decisions.  What do you like most about Tap Report?  It’s user friendly, easy to navigate, and has simple processes like restoring missing tags. I also like the support provided from the Tap Report team.  What do your staff like most about Tap Report?  Everything!

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A Spotlight on Tap Report Use in Commercial Real Estate Property Management

A Spotlight on Tap Report Use in Commercial Real Estate Property Management

"The level of reporting has increased" Provide a description of yourself and your company.  My name is Christian Carter and I am the Manager of Security and Life Safety for First Gulf - King St East Portfolio.  What do you use Tap Report for? We use two Tap Report applications for security staff across the King St East Portfolio - one is the Tap Report for Workplace Inspections and the other is the Tap Report Incident Management System. As a manager, what do you find most valuable about Tap Report? Accurate, clear and concise reporting in a software framework that is relatively easy for security staff to learn and use. What do your staff like most about using Tap Report? Ease of use has been the primary response from security staff with respect to using the Tap Report applications we use. What do you think has improved the most with using Tap Report? The level of reporting has increased. Guard activity is monitored while performing compliance based aud

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A Spotlight on Tap Report Use in Commercial Real Estate Property Management

A Spotlight on Tap Report Use in Commercial Real Estate Property Management

"Tap Report has made it easy for me as a supervisor to track and see if our mechanical equipment has been logged and if the inspections were completed on time." Provide a description of yourself and your company.  I'm a Supervisor of Operations at Southcore Financial Centre overseeing two office buildings downtown Toronto. What do you use Tap Report for?  We use Tap Report to inspect and log all mechanical equipment daily in both buildings.  As a manager of multiple properties what do you find most valuable about Tap Report?  The Tap Report system has made it easy to organize the logging systems for both buildings here at Southcore Financial Centre. I can now keep an eye on our equipment easily and be notified if any equipment has not been logged or has malfunctioned.  What do you think has improved the most with using Tap Report?  How quickly I receive information on malfunctioning equipment. Tap Report speeds up the flow of information through instantan

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A Spotlight on Tap Report Use in Commercial Real Estate Property Management

A Spotlight on Tap Report Use in Commercial Real Estate Property Management

Jonathan Ramos, Operations Manager for Kevric Real Estate Corporation, oversees 1.2 million square feet of Class A office buildings and indoor parking facilities. We met up with him to ask for his insights on Tap Report's use in Commercial Property Real Estate. What do you use Tap Report for? We are using Tap Report for several applications such as security patrols, cleaning inspections, joint health and safety committee (JHSC) inspections, mechanical equipment logs, chemical tests, sustainability readings, parking lot inspections, incident reports and fire watch. As a manager, what do you find most valuable about Tap Report? The product allows us to keep track of all the moving parts in the building and provide a centralized platform with 7 years of history. It is the easiest way to move to paperless inspections and ensure that the inspections are completed on time. What do your staff like most about using Tap Report? The simplicity is the most valuable quality of the a

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