Optimizing Guard Patrols

Security patrols, most commonly performed by foot patrol, are completed to maintain the security and safety of the premises, as an act of due diligence and for compliance purposes.

Patrols have designated checkpoint areas that the security guard must check/inspect in any order along their route. These checkpoints will dictate the guard’s path on the patrol, ensuring an effective sweep of the premises.

Guards will look for a variety of elements and circumstances, including:
  • Water leaks or damage
  • Safety hazards such as slipping & tripping hazards, obstructed stairwells etc.
  • Breach of access control
  • General housekeeping
  • Odour
  • Noise levels
  • Proper lighting
  • Fire stopping
  • Deficient or obstructed electrical panels
  • Suspicious activity
  • And more….

These patrols are an important part of a security guard’s role and can take up a lot of time.

Is there room to optimize the patrol process? Of course! We’ve looked to the business world to see what they have to say about optimization.

Optimization – the action of making the best or most effective use of a situation or resource.

“If you always do, what you’ve always done, you’ll always get, what you’ve always got” – Henry Ford

“The message of the Kaizen strategy is that not a day should go without some kind of improvement being made somewhere in the company” – Masaaki Imai

“The most dangerous kind of waste is the waste we do not recognize” – Shigeo Shingo

With this in mind, how can guard patrols be optimized?

We think technology solutions offer many benefits and improvements including:
  • Dashboard with real-time and historical data
  • Insights on patterns and trends
  • Performance management insights
      • Missed checkpoints
      • Performance of individual contributors – who missed checkpoints and when
  • Time stamping of inspections
  • Training & Assistance Checklists
  • Remaining checkpoints so that no points are missed
      • Remaining checkpoints allow you to keep track of the checkpoints still outstanding so you can mix up the patrol route; this ensures that the patrol route is not memorized by outside individuals (perhaps with malicious intent)
  • Elimination of paperwork and reduced reporting time
  • Streamlined reporting process for deficiencies with automatic workflow and escalation
  • Ability to add photos for detailed reporting
  • Access and ability to share information
  • Ability to customize reports and receive notifications

As technology advances, the documentation process during patrol and post-patrol will continue to become more efficient so that time can be spent on revenue-generating tasks and other important assignments.

If you haven’t already upgraded your patrol procedures to a technology solution, please contact us for consultation.

The Tap Report Team